1. Information we collect
OLEXA may process information that you choose to provide when you use the mobile application, create or maintain an account, contact support, or place and manage an order. We collect only information needed for the relevant function.
Account information
If the application offers account creation, this may include your name, email address, phone number, login credentials, and account preferences. Credentials should be stored and transmitted securely; we do not ask you to send passwords to support.
Contact information
When you contact OLEXA, we receive the details you include in your message and any information needed to respond to your request.
Orders and transactions
When you use ordering features, OLEXA may process order details, delivery information, and transaction status needed to fulfil and support the order. Payment credentials should be handled by the payment service presented in the app, where applicable; OLEXA does not ask you to email full card details.
Device and application information
The app may receive basic technical information required to operate, secure, and troubleshoot the service, such as device type, operating-system version, app version, and diagnostic information. This policy does not claim the use of advertising identifiers or analytics services that have not been confirmed for the current app.
Cookies and web technologies
The website may use essential browser storage for preferences such as the selected language. This site does not require cookies for account login. If optional analytics, advertising, or other tracking technologies are introduced, this policy should be updated before they are enabled.
2. How information is used
Information may be used to provide app features, operate accounts, process and support orders, communicate about service requests, maintain security, prevent misuse, improve reliability, and meet legal obligations.
3. Service providers and sharing
Information may be shared with service providers only when needed to operate a requested service, such as hosting, communications, delivery, or payment processing. Providers should process information under appropriate contractual and security controls. We do not sell personal information.
4. Security
OLEXA uses reasonable technical and organisational measures appropriate to the information handled. No internet transmission or storage system can be guaranteed completely secure, so please protect your account credentials and contact us promptly about suspected misuse.
5. Data retention
Information is retained only for as long as needed for the purposes described here, to provide requested services, resolve disputes, maintain required business records, or comply with law. Retention periods can differ by information type and legal requirement.
6. Your rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, and to receive a copy of information you provided. Contact us to make a request. We may need to verify your identity before completing it.
7. Account and data deletion
You can request deletion of your OLEXA account and associated personal data without logging in by following the instructions on our Data Deletion page. Some information may be retained where required by law or needed to establish, exercise, or defend legal claims.
8. Children’s privacy
OLEXA is not directed to children who are not permitted to use the service under applicable law. We do not knowingly collect personal information from children in violation of those laws. Contact us if you believe a child has provided information.
9. Changes to this policy
We may update this policy when the app, website, or legal requirements change. The revised version will be published on this page with a new effective date.
10. Contact information
For privacy questions or requests, email privacy@oleksa.uk. For general app help, visit OLEXA App Support.